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Tier-1 brand and metro location increase applicant density but senior niche executive-support reduces it.
EUC, M365 and ServiceNow skills transfer across industries but executive-support and regulatory experience raises specificity.
Explicit 15+ years and 8+ years executive-support requirement with domain skills and regulated environment.
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Provide high-quality technical support and device lifecycle management for State Street senior executives, executive assistants, and Board of Directors focused on desktop, mobile, Microsoft 365, and AV technologies.
Manage onsite End User Computing operations including onboarding, asset tracking, escalation resolution, and ensuring consistent IT service delivery in a regulated environment.
Lead knowledge sharing, mentoring, risk management, operational readiness documentation, and execute strategic initiatives with minimal oversight.
15+ years total IT experience in infrastructure; 8+ years hands-on technical support to senior executives.
Proficiency with Microsoft Windows, Mac OS, Microsoft 365 Suite, ServiceNow, collaboration tools (Zoom, MS Teams), mobile devices (iOS, Android), and basic network/device troubleshooting.
Bachelor's degree in computer science or equivalent technical degree.
Work location: Hybrid in Mumbai.
Experienced in supporting senior executives in a high-pressure, crisis environment with strong stakeholder management skills.
Skilled in proactive risk control and technical escalation management in a regulated financial services context.
Capable of independent execution of strategic technical initiatives and mentoring peers in complex technology environments.