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Strong Razorpay brand, Bengaluru metro location, and mid-level (5–6 years) role increase applicant competition.
API and integration skills transfer across industries, though payments and merchant experience preference raises medium sensitivity.
Explicit 5–6 years requirement plus technical integration and leadership prerequisites make shortlisting highly strict.
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Lead and mentor a team of ~15 integration engineers and team leads ensuring smooth merchant integrations with Razorpay's payment solutions.
Drive operational excellence by monitoring and improving key metrics like SLA compliance, Mean Time to Integration, Customer Satisfaction, and handle critical escalations.
Own end-to-end merchant integration delivery, troubleshoot technical issues, develop documentation, and collaborate cross-functionally with Product, Engineering, Sales, and Customer Success teams.
5–6 years experience in Solutions Engineering, Integration Engineering, or Technical Account Management with team leadership experience.
Strong technical skills in REST APIs, JSON, Webhooks, SDK integrations; payment/fintech domain experience is a plus.
Experience managing and improving operational metrics related to integration delivery.
Familiarity with tools like Postman, Jira, Freshdesk, DevRev, or similar platforms.
Experienced in leading technical integration teams with measurable operational ownership and mentoring responsibilities.
Data-driven and focused on solving root causes with strong technical troubleshooting and ownership mindset.
Capable of balancing technical depth with business impact and collaborating effectively across Product, Engineering, Sales, and Customer Success functions.