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Generalist senior DevOps support role at a known employer with broad skill requirements increases applicant competition.
Core SRE and observability skills transfer across industries, but SaaS-specific experience increases fit sensitivity.
Multiple mandatory observability, SQL, and incident management skills create moderately strict shortlisting.
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Provide advanced troubleshooting and Level 3 support for large-scale SaaS platform applications and services.
Collaborate with Engineering and Operations teams to enhance platform reliability, operational tooling, and incident response including AI-powered operational improvements.
Manage escalated production issues, root cause analysis, and maintain operational SLA targets for critical business systems with millions of monthly interactions.
Experience supporting large-scale SaaS or cloud-based applications.
Proficient in writing Oracle SQL queries for operational analysis and troubleshooting.
Strong understanding of web applications, distributed systems, and familiarity with Node.js and React.js from a support perspective.
Experience with monitoring, logging, observability platforms, and AI-powered or automated operational workflows.
Experienced in managing high-priority incidents and production escalations in fast-paced environments.
Skilled in collaboration with Engineering teams to identify and resolve platform bugs and performance bottlenecks.
Proactive in leveraging AI-assisted tools and automation to improve operational efficiency and platform visibility.