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Generalist sales order role, junior level, and known corporate brand yields moderate applicant competition.
Skills are fairly transferable across industries, though product-specific RMA knowledge increases fit sensitivity.
Explicit 1–2 year requirement but few technical or certification filters, so moderate shortlisting strictness.
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Handle customer interactions across multiple channels for pre-sales and post-sales service functions.
Process and document customer requests including returns (RMA), exchanges, repairs, and sales orders.
Maintain and update records related to equipment status, returns inventory, scheduling service calls, and product information.
1-2 years of related experience required.
Basic knowledge of sales order processing and customer service procedures.
Ability to apply standard job skills with occasional deviations from routine practices.
Work Experience Required: Minimum 1-2 years relevant experience.
Experienced in handling multi-channel customer communication for sales order and service support.
Comfortable managing documentation and database updates for returns, repairs, and scheduling.
Capable of following established procedures with some adaptability for unique or new tasks under general supervision.