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Tier-1 brand, mid-level generalist support role in Bangalore with broad virtualization skills.
Role requires specialized virtualization, datacenter and VMware expertise, limiting cross-industry transferability.
Explicit 5+ years, mandatory VMware and log analysis, plus Linux/networking skills raise strictness.
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Provide Level 2 technical support for enterprise/datacenter software solutions focused on VMware vSphere and related virtualization technologies.
Analyze, troubleshoot, and debug systems including software and network configurations to resolve customer issues effectively.
Work autonomously within established processes to deliver customer satisfaction through expert problem analysis and recommendations.
Minimum 5 years experience in Enterprise/Datacenter software or SaaS solutions support.
Mandatory experience with VMware vSphere family and Log Analysis.
Strong customer handling and technical support skills with excellent communication in English.
Knowledge of TCP/IP networking, DNS, virtualization fundamentals; Linux/UNIX administration experience; B.S. in Computer Science, Electrical Engineering, Math or equivalent work experience.
Experienced in technical support roles with strong troubleshooting skills in virtualization environments (VMware, AWS, Hyper-V).
Capable of working independently and providing actionable technical recommendations within defined processes.
Has interdisciplinary knowledge spanning networking, storage subsystems, and operating system administration to handle complex customer issues effectively.