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Tier-1 employer plus mid-level 4+ years requirement increases competitive applicant density.
Lean and process improvement skills transfer broadly, but healthcare operational context increases domain specificity.
Explicit 4+ years plus mandatory Lean/TOPS and performance management skills make selection moderately strict.
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Lead enterprise-level deployment and execution of TOPS program across multiple client portfolios driving operational improvements and sustained adoption.
Influence senior stakeholders and establish governance, measurement routines including risk tracking and performance measurement for multi-team/multi-site projects.
Coach and mentor leadership levels through implementation, continuous improvement, and change management processes while translating performance data into actionable business solutions.
Bachelor's degree in Business, Healthcare, Communications, Operations, or related field.
Minimum 4 years experience in performance management systems, operational excellence, process improvement, program/project management, or change management.
Advanced knowledge of Lean methodology, A3 thinking, root cause analysis, performance management metrics, and MS Office suite (Excel, PowerPoint, Word, Outlook, SharePoint, Teams).
Ability to travel up to 25%. Work Experience Required: 4+ years.
Experienced in leading enterprise or multi-client operational excellence and continuous improvement initiatives with broad organizational impact.
Strong influencer comfortable working with senior leaders and cross-functional teams without direct authority to drive sustainable change.
Skilled in translating complex operational performance data into executive-level insights and facilitating leadership-level training/workshops.