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Tier-1 brand, generalist operations title, and Bangalore metro drive high candidate competition.
Payments-specific knowledge and merchant-ops experience limit transferability across industries.
Explicit 2–3 years, payments domain knowledge, and audit/compliance needs enforce high filtering.
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Own end-to-end resolution of complex or high-value merchant issues with minimal follow-ups.
Manage L2/L3 escalations by coordinating cross-functional teams to identify and resolve root causes.
Optimize workflows by designing/improving SOPs and track operational metrics (SLAs, TATs) reporting to leadership.
Bachelor’s degree in Business Administration, Operations, or related field.
2–3 years of experience in customer service, operations, or similar domain.
Knowledge of payment ecosystem including UPI, Net Banking, Card Payments, eNACH, settlement, and refund processes.
Work Experience Required: 2–3 years in relevant functional area.
Experienced in handling high-complexity merchant escalations and cross-team coordination in fintech or payments domain.
Data-driven with a focus on workflow optimization and SOP development to improve operational efficiency.
Comfortable working in a fast-paced environment requiring documentation for audit and compliance purposes.