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Mid-level generalist HR service role in metro with popular title and 2-5 years experience, high competition.
Core HR service delivery and knowledge management skills transfer across industries, though P&C system experience increases fit sensitivity.
Explicit minimum experience and ServiceNow proficiency required, but many skills listed as preferred.
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Own the full lifecycle management of HR knowledge base content within ServiceNow and related platforms, ensuring accuracy, relevance, and adherence to standards.
Collaborate with SMEs, content owners, and P&C Intelligence to optimize chatbot and self-service content, driving increased self-service adoption and reducing case volumes.
Support platform improvements and taxonomy strategies alongside the ServiceNow Product Owner, enhancing content findability and usability based on analytics.
Bachelor's degree or equivalent experience.
More than 2 years of experience in People & Culture Operations, Knowledge Management, Content Management, or a related function.
Proficiency with case management tools, preferably ServiceNow.
Candidates must be authorized to work full-time without need for visa sponsorship; work hours align primarily with U.S. time zones.
Experienced in P&C Shared Services or international service delivery environments.
Ability to lead cross-functional collaboration and conduct training/enablement sessions related to knowledge content.
Familiarity with HR systems like Workday and chatbot/self-service technologies is advantageous.