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Mid-level, generalist operations role in Bangalore attracts many qualified applicants.
Operational skills transfer across industries, but intercity travel experience and Telugu fluency increase sector specificity.
Requires 3+ years, language fluency, and shift flexibility, so moderately strict candidate filters.
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Oversee live bus operations in Bangalore, ensuring smooth, on-time coordination between drivers, hosts, and internal teams.
Manage and resolve operational issues using Salesforce tickets and coordinate with multiple teams for end-to-end issue resolution.
Handle crisis situations promptly to minimize disruption and escalate incidents to relevant stakeholders.
Bachelor's degree required.
3+ years of experience in customer service, intercity travel operations, or related field.
Fluency in Telugu and English; additional South Indian languages and Hindi are a plus.
Willingness to work 24/7 rotational shifts, including weekends.
Experienced in real-time operational roles involving crisis management and cross-team communication.
Comfortable working in a fast-paced, dynamic environment requiring multitasking and composure under pressure.
Familiarity with Salesforce and basic Excel skills preferred for operational issue tracking and resolution.