Back
Tier-1 brand plus a generalist junior operations role increases candidate density.
Requires ISP-specific infrastructure and sales knowledge, making cross-industry transferability limited.
Mandatory 1.5 years ISP experience and required support tools moderately tighten filters.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Lead and manage team leaders and senior team leads to ensure high performance and development.
Oversee daily customer support operations, monitor KPIs, implement process improvements, and ensure high customer satisfaction.
Manage resource allocation, conduct compliance audits, and prepare operational reports to drive strategic decisions.
Bachelor’s degree in Business Administration, IT, or related field, or equivalent experience.
At least 1.5 years experience in customer service management in ISP operations as an Operations Manager (Mandatory).
Proficiency in support management software and tools.
Knowledge of internet infrastructure, ISP sales, First Call Resolution (FCR), and customer satisfaction metrics.
Experienced in managing and developing teams in a fast-paced ISP customer service environment with measurable outcomes.
Data-driven decision maker capable of analyzing support metrics and driving operational improvements.
Skilled at coordinating cross-departmental process integration and maintaining compliance with policies and regulations.