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Strong Tier-1 brand, metro role, and broad technical-operational skills create medium competition.
Payment-operations focus plus GCP and Workspace certifications and managerial requirements increase industry-specific fit sensitivity.
Explicit 10–12 years, mandatory 5+ years management, and multiple certifications make shortlisting highly strict.
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Lead and manage a technical team overseeing payment operations workflows, case management, and project accountability.
Develop and optimize playbooks, training programs, and monitor operational SLAs to meet team KPIs and ensure system service continuity.
Perform technical configuration, code testing for new payment services, and transform operational metrics into actionable insights for leadership.
10-12 years in technical troubleshooting with at least 5 years in people management.
BA/BS degree in technical discipline (preferably Computer Science) or equivalent experience.
Proficiency in Google Workspace, SQL, Python, HTML, Linux, regular expressions, and ETL pipelines.
Certifications: Google Cloud Certified (Workspace Administrator, Cloud Digital Leader or Professional Data Engineer), PMP or Agile/Scrum (CSM).
Experienced in managing cross-functional teams and balancing technical and operational responsibilities within payment operations.
Skilled at designing and leading multiple concurrent technical initiatives independently with strong stakeholder communication.
Has foundational AI knowledge for applying AI tools in data synthesis and trend analysis to drive operational insights.