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Tier-1 brand and metro locations increase competition, while specialized Kafka/Azure/Kubernetes skills limit the pool.
Core cloud, Kubernetes and Kafka skills transfer well, but IBM Sterling and enterprise integration needs add moderate domain specificity.
Multiple mandatory cloud/Kubernetes/Kafka/observability skills plus an explicit years requirement create strict filtering.
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Provide Tier 2 production support for escalated incidents, environment issues, and platform operations, including SSL lifecycle and compliance tasks.
Lead root cause analysis, trend investigations, and drive improvement tickets; support environment setups and client onboarding in Azure and on-prem.
Partner with architects and developers for technical solutions, publish operational metrics, manage SOPs, and raise Tier 3 tickets for enhancements.
4+ years experience in application production, integration, or platform support.
Operational experience with Confluent Kafka stack, Azure Event Hub, IBM Sterling Integrator, Azure Kubernetes Service (AKS), Splunk, Prometheus/Grafana.
Python scripting skills and SQL/Postgres query skills for support and automation.
Location: Onsite Hyderabad or Bangalore; Experience Level: Mid to Senior (7 to 10 years).
Experienced in troubleshooting distributed enterprise applications with strong incident coordination and stakeholder communication skills.
Comfortable working with cloud and on-premise environments, complex platform operations, and compliance support.
Capable of collaborating cross-functionally with architects and developers to influence service reliability and operational improvements.