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Mid-level generalist support title plus 5+ years requirement yields medium competition density.
Specialized Dynamics CRM, .NET, and Azure skills make background fit highly sensitive across industries.
Explicit 5+ years Dynamics CRM and Microsoft stack requirements create high shortlisting strictness.
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Lead incident triage, root cause analysis, and resolution for Microsoft Dynamics CRM production issues ensuring high system availability.
Maintain and deploy CRM platform configurations, workflows, plugins, and integrations, collaborating with Azure and cloud infrastructure teams.
Implement small to medium business-requested CRM enhancements and contribute to continuous improvement and Agile delivery activities.
5+ years of hands-on Microsoft Dynamics CRM platform support and enhancement experience (Dynamics CRM 2016+; Dynamics 365 preferred).
Strong technical skills with Microsoft technologies: .NET 4.0+, C#, WCF, ASP.NET, SQL Server 2012+, Entity Framework, JavaScript frameworks.
Bachelor’s degree in Computer Science, MIS, or a related technical field, or equivalent experience.
Ability to work flexible hours including nights or weekends during critical production events.
Experienced working in senior support roles with escalation and root cause analysis responsibilities for enterprise-grade CRM platforms.
Comfortable collaborating cross-functionally with development, Azure, DevOps, and IT operations teams in an Agile environment.
Technically proficient in Microsoft cloud and CRM technologies, able to handle complex troubleshooting and prioritize tasks under pressure.