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Senior, niche service-design role with remote work and specialized expertise reduces applicant competition.
Requires deep service-design and consulting experience, making cross-industry transferability limited.
Explicit minimum nine years, senior consulting and enterprise transformation experience makes hiring filters strict.
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Lead design strategy initiatives for large-scale transformation and innovation programmes, defining end-to-end service and experience visions.
Establish and govern measurable outcome frameworks, service KPIs, and design guardrails ensuring alignment with strategic objectives.
Conduct end-to-end service design and facilitate executive workshops, collaborating with senior leaders across multidisciplinary teams.
Minimum 9 years of experience in Design Strategy, Service Design, Experience Design, or related disciplines.
Bachelor's or master's degree in computer science, Information Technology, or a design-related field.
Proven experience leading design strategy initiatives across complex, multi-stakeholder, enterprise-scale programmes.
Experience working in large matrixed organisations, transformation programmes, and organisational change initiatives.
Experienced in balancing user desirability, business viability, and delivery feasibility in design strategy.
Skilled in navigating ambiguity in large matrixed environments, influencing without authority, and driving organisational transformation.
Strong commercial acumen with expertise in service blueprinting, journey mapping, and strategic artefact creation across digital and physical channels.