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Tier-1 brand, metro location, mid-level generic title create high applicant competition despite ServiceNow specialization.
Specialized ServiceNow platform expertise limits cross-industry transferability, so background fit sensitivity is high.
Explicit 5+ years plus detailed ServiceNow technical skills and certifications increase shortlisting strictness.
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Lead complex, companywide technology initiatives with broad impact, focusing on ServiceNow platform design and delivery.
Develop and enforce engineering standards and best practices for large-scale technology solutions, including platform modernization and AI adoption.
Provide technical leadership, architectural guidance, mentor engineering teams, and collaborate with multiple internal stakeholders to ensure platform excellence and stability.
5+ years of Software Engineering experience.
6+ years of hands-on ServiceNow development and administration experience with ITSM and additional modules (e.g., ITOM, ITAM, CMDB).
ServiceNow certifications: Certified System Administrator (CSA) and Certified Application Developer (CAD).
Experience with ServiceNow integrations (REST, SOAP, MID Server, IntegrationHub), JavaScript, Agile methodologies, and working in regulated enterprise environments focused on risk, compliance, and security.
Experienced leader capable of driving platform modernization, automation, and AI adoption initiatives on enterprise-scale ServiceNow projects.
Strong technical proficiency in ServiceNow platform architecture and integrations, with cloud platform (Azure, AWS, or GCP) and DevOps toolchain knowledge.
Proven ability to mentor teams, collaborate cross-functionally, and navigate complex regulated enterprise environments ensuring high platform availability and operational excellence.