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Tier-1 employer, metro location, mid-level generalist role, and broad requirements drive high candidate competition.
Facilities and workplace operations skills are transferable across sectors but still require domain experience, so medium sensitivity.
Explicit 5-7 years and domain-specific facilities experience with managerial responsibilities imply high shortlisting strictness.
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Serve as the onsite Workplace Services contact for LSEG colleague inquiries and troubleshoot service-related issues to enhance comfort and experience.
Lead and manage a team of Ambassadors, including onboarding, scheduling, coaching, and fostering high-touch customer service aligned with SLAs and compliance requirements.
Conduct workspace assessments, partner with service providers, drive continuous improvement initiatives, and support data-driven reporting to meet client and organizational goals.
Bachelor’s degree or equivalent educational qualification.
5-7 years of relevant experience in hospitality, facility/property management, building operations, or commercial real estate (preferred).
Must be able to work onsite in Bengaluru, Karnataka.
Work Experience Required: Minimum 5 years relevant experience preferred.
Experienced in client-facing workplace services with strong leadership in managing frontline teams in hospitality or facility management.
Skilled at building partnerships with clients and service partners to deliver seamless, high-quality service and improve workplace experience.
Proficient in process management, communication, and able to work independently while prioritizing multiple tasks in a fast-paced environment.