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Tier-1 employer, metro location, mid-level generalist title, and broad skills requirement drive high candidate competition.
Telecom product and service lifecycle expertise create strong industry-specific fit requirements.
Explicit 6+ years, mandatory telecom product experience and ITIL/service-lifecycle expectations increase candidate filtering.
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Manage strategic relationships with global enterprise customers across multiple countries focusing on customer satisfaction, retention, and service lifecycle management.
Own service performance and escalation management to ensure smooth delivery and continuous improvement aligned with customer needs.
Drive commercial growth by identifying revenue leakage, cross-sell/up-sell opportunities, and advising on digitalisation and automation to enhance customer efficiency.
6+ years international customer-facing experience in customer success management.
Strong telecom product knowledge in areas such as fixed line, mobility, cybersecurity, IoT, SaaS, MPN, cloud, or unified communications.
Understanding of service lifecycle across sales, build, delivery and run; ITIL 4 certification preferred.
Bachelor of Engineering degree in any discipline; certifications like CCNA, CCNP, AWS Business Professional, Azure Fundamentals, ITIL Foundation or Prince2 Foundation considered relevant.
Experienced in working with senior customer stakeholders in global, multi-country telecom service environments.
Commercially savvy with knowledge of P&L management, account profitability, and revenue growth strategies.
Capable of collaborating cross-functionally with product delivery, transition, project, and account teams to deliver complex telecom and digital services solutions.