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Tier-1 brand and metro location increase competition, though niche senior executive-support role limits applicant pool.
Core EUC and executive-support skills are transferable, but regulated financial-services and executive-facing experience raises specificity.
Explicit 15+ years and 8+ years executive-support requirement plus regulated environment enforce strict shortlisting filters.
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Provide high-quality technical support and device lifecycle management for State Street executives, executive assistants, and Board members.
Manage onsite End User Computing operations including asset tracking, onboarding, and escalations, ensuring consistent service delivery in a regulated environment.
Lead operational readiness documentation, mentor team members, and guide technological improvements while executing strategic initiatives independently.
Bachelor of Science in Computer Science or equivalent technical degree.
15+ years total IT experience, including 8+ years of hands-on technical support directly to senior executives.
Proficiency with Microsoft Windows, Mac OS, Microsoft 365 Suite, and collaboration tools (Zoom, MS Teams).
Experience with ServiceNow ticketing system; knowledge of Wi-Fi, printers, LAN, network troubleshooting; hybrid work location in Mumbai.
Experienced in high-pressure executive support with strong crisis management and clear communication skills.
Technical expertise in end-user computing combined with stakeholder management and mentoring capabilities.
Familiarity with ITIL framework, incident and release management, and willingness to independently lead strategic technology initiatives.