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Mid-level metro role but niche Maconomy ERP skill limits applicant pool.
Requires Maconomy financials expertise, limiting cross-industry transferability.
Explicit 3–4 years plus mandatory Maconomy ERP experience and ITIL familiarity creates strict filters.
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Monitor and manage incoming tickets for Maconomy ERP issues, categorizing severity and escalating unresolved problems while maintaining ownership until resolution.
Perform technical and functional troubleshooting across Maconomy Financials modules such as AP, AR, GL, FA, HR, Banking, and related areas; conduct root-cause analysis.
Provide work estimates and guide development features; communicate technical findings clearly to users and stakeholders.
3–4 years experience in Support Analyst or similar role with proven ERP system support, specifically Maconomy.
Comprehensive knowledge of Maconomy modules including AP, AR, GL, FA, HR, Sales Orders, Timesheets, Expenses, Contract Management, Subscriptions, Reporting, and Banking.
Experience with ticketing and incident tracking systems (e.g., ServiceNow, Jira) and familiarity with ITIL best practices.
Bachelor's degree in Computer Science, related field, or equivalent practical experience.
Experienced professional comfortable managing end-to-end ERP support workflows including triage, root-cause analysis, and escalation.
Capability to translate complex technical issues into user-friendly communications for diverse stakeholders.
Proven ability to provide accurate work estimates and contribute to feature and functional guidance for product improvements.