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Metro Bangalore, generalist operations title, broad skillset, and early-career experience increase competition.
Analytical operations and automation skills transfer across industries, though CX SaaS experience helps.
Explicit 1–4 years requirement plus mandatory MBA and specific tooling increases screening strictness.
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Own analysis and redesign of operational workflows for customer-facing teams to enhance scalability and efficiency.
Develop and implement AI-powered tools (e.g., chatbots, knowledge assistants) to automate repetitive tasks and improve productivity.
Create dashboards, reports, and documentation to provide actionable insights that support leadership decision-making and drive strategic projects.
1–4 years experience in Operations, Strategy, Product Operations, or similar analytical roles with an MBA degree.
Proficiency in Microsoft Excel or Google Sheets for large dataset handling, reporting, and dashboard creation.
Experience working with AI tools like OpenAI or Claude and familiarity with project management tools such as JIRA, Notion, ClickUp, Asana, or Monday.com.
Role is Bangalore-based with a mandatory five-days-a-week office attendance requirement.
Experienced in applying structured thinking and analytical skills to improve operational efficiency and solve ambiguous problems.
Proactive in identifying automation opportunities to reduce manual effort and enhance workflows using AI and technology.
Comfortable collaborating cross-functionally with Product, Engineering, and Customer Success teams within a SaaS or customer operations environment.