Back
Strong employer brand and generalist HR-systems role increase applicant competition.
Requires HR-systems domain knowledge and tool experience, moderately limiting cross-industry transferability.
Requires specific HR-systems and ticketing tool experience but no explicit years, so moderate filtering.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Support Tier 2/3 operations for HR systems including triage, configuration, defect resolution, and user support.
Maintain and develop standard operating procedures, conduct impact analysis for system changes, and produce release testing evidence.
Drive continuous process improvements and ensure compliance with data protection and company policies.
Experience supporting HR systems or IT operations with Tier 2/3 support and configuration responsibilities.
Hands-on experience with ticketing tools such as ServiceNow and Jira, and basic configuration in HR tools like Workday and Paradox.
Proven problem-solving skills, stakeholder coordination, and experience with incident and defect management.
Work Experience Required: Not explicitly mentioned in the JD.
Specialist in a specific process area within shared service organizations with process design and business requirement gathering experience.
Operationally focused, capable of managing system triage, configuration, and defect fixes efficiently.
Effective communicator with ability to coordinate stakeholders and drive standardization and process simplification.