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Generalist operations title but niche claim-adjudication requirement and senior level reduce applicant density.
High: specialized claim-adjudication and absence-platform expertise limits cross-industry transferability.
High: explicit 8+ years, mandatory claim-adjudication expertise, and graduation/no-gaps requirement.
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Own operational performance and ensure contractual performance standards are met or exceeded for assigned services.
Lead process transitions including new work, SOP updates, and domain-level improvements, collaborating with US client teams.
Drive process improvements, root cause analysis of client issues, mentoring, and lead ad-hoc projects to enhance team efficiency and quality.
Minimum 8 years of overall work experience.
Graduate degree in BA, B.Com, or BCA with no gaps or failures during graduation.
Mandatory domain experience in Claim Adjudication (LOA/FMLA).
Advanced MS Excel skills and strong knowledge of SOPs and procedures for aligned processes.
Strong operational leadership with proven ability to handle process transitions and improve multi-client environments.
Experienced in driving process excellence in claim adjudication or related absence management domains.
Comfortable working with cross-border teams and managing complex dashboards and operational metrics.