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Metro role with broad IT-operations remit and generalist title increases competition.
Role needs endpoint/MDM, ITSM and regulated environment experience, moderately limiting cross-industry transferability.
Requires specific endpoint/MDM (Intune/Jamf), scripting, ITSM and leadership experience so filtering will be selective.
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Provide technical leadership and mentoring to the Service Desk team, acting as escalation point for complex incidents and ensuring SLA adherence.
Manage lifecycle and security of macOS and Windows endpoints via MDM/UEM platforms, including provisioning, patching, and configuration management.
Lead technology delivery for JML processes, office technology deployments, and drive automation to improve operational efficiency and service quality.
Proven experience in senior IT Support, Endpoint Engineering, or Technology Operations role with technical leadership responsibilities.
Strong hands-on experience managing Windows and macOS endpoints using MDM/UEM platforms like Microsoft Intune or Jamf.
Experience developing automation scripts using PowerShell, Bash, Python, or similar languages.
Work Experience Required: Proven senior role experience; Notice period: Not explicitly mentioned in the JD.
Experienced in managing complex IT service delivery within Technology Operations with ability to lead and improve operational processes.
Familiar with ITSM tools (e.g., Jira Service Management, ServiceNow) and endpoint management in regulated environments, preferably FinTech or Financial Services.
Capable of coordinating cross-functional stakeholder relationships and driving automation to enhance service desk and workplace technologies.