Back
Strong employer brand, metro location, and generalist mid-senior role raise applicant competition to medium.
Role requires ITIL/ITSM and account delivery experience, moderately limiting cross-industry transferability.
Explicit 7-10 year requirement raises screening rigidity to medium.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Owns strategy formulation for escalation, change management, cost management, and high-risk projects in service delivery.
Leads cross-functional teams to ensure SLA delivery, vendor negotiations, and adherence to policies.
Drives transformation optimization, revenue opportunities, and participates in presales and change order negotiations.
Bachelor's degree in Computer Science, IT, Business Administration or related field, or equivalent experience.
7-10 years of work experience, preferably in ITIL/ITSM, business, or customer support.
Experience managing service delivery with accountability over costs and SLA compliance.
Work experience required: 7-10 years (preferably in relevant domains).
Experienced in managing complex, cross-functional service delivery projects with independent judgment in decision making.
Demonstrates strategic ownership over performance metrics, escalation handling, and cost controls.
Skilled in communication, customer engagement, and operational optimization in IT service environments.