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Mid-level generalist support role with broad stack and metro location increases applicant density.
Salesforce and CRM-specific support experience is moderately transferable across enterprise SaaS and integration roles.
Explicit 5-8 years requirement plus mandatory SQL/Java/.Net/SFDC skills makes shortlisting highly strict.
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Provide global technical support for Conga CRM products, including troubleshooting, debugging, and issue resolution to ensure product usability.
Investigate user-reported problems, identify root causes, and resolve issues timely to maintain customer satisfaction and product uptime.
Support customers in leveraging product features effectively to maximize benefits such as cost savings and improved productivity.
5-8 years of technical support experience, preferably in Salesforce, .Net, or Java technologies.
Strong experience with workflows, security setups, sharing rules, profiles and permission sets, validation rules, and approval processes.
Proficiency in advanced SQL scripting and at least one programming language such as Java, .Net, Visual Basic, or C#.
Bachelor's degree in Engineering or equivalent.
Experienced in client support or delivery roles with the ability to troubleshoot complex technical issues and manage escalation processes within client SLA requirements.
Strong analytical and logical thinking skills to investigate root causes of technical problems effectively.
Capable of understanding system integrations and their impact, and comfortable working rotational shifts to support global customers.