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Tier-1 fintech, mid-level generalist operations role in Bengaluru attracts many qualified applicants.
Requires payments and merchant operations knowledge, moderately limiting cross-industry transferability.
Explicit 2–3 year experience and required payments knowledge create moderate screening filters.
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Own end-to-end resolution of complex or high-value merchant operational issues with minimal follow-ups.
Manage L2/L3 escalations by coordinating cross-functional teams to identify root causes and deliver timely resolutions.
Lead operational reporting on SLAs and metrics, improve workflows and SOPs, mentor juniors, and contribute to strategic projects and product feedback loops.
Bachelor’s degree in Business Administration, Operations, or related field.
2–3 years of experience in customer service, operations, or similar domain.
Familiarity with payment ecosystem components such as UPI, Net Banking, Card Payments, eNACH, settlement, and refund processes.
Work Experience Required: 2–3 years in relevant domains.
Experienced in managing merchant customer operations with ownership over issue resolution and escalation handling.
Comfortable working cross-functionally with product, risk, tech, and finance teams in a fast-paced fintech environment.
Skilled at process optimization, operational reporting, mentoring peers, and driving strategic initiatives related to payment flows and customer success.