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Strong employer brand, metro Bengaluru location, mid-level generalist role increases candidate density.
API/SDK integration and technical account management skills are moderately transferable across SaaS and fintech.
Explicit 5–6 years requirement plus leadership and technical integration skills raises screening rigor.
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Lead and mentor a team of about 15 integration engineers and team leads focused on merchant payment solutions integration.
Own end-to-end merchant integrations including solution design, troubleshooting API/webhook/SDK issues, and improving process documentation.
Drive operational excellence by monitoring SLA compliance, Mean Time to Integration, CSAT, CES, managing escalations, and collaborating cross-functionally with Product, Engineering, Sales, and Customer Success.
5–6 years of experience in Solutions Engineering, Integration Engineering, or Technical Account Management with team leadership experience.
Strong understanding of REST APIs, JSON, Webhooks, SDK integrations; payment or fintech experience is a plus.
Experience tracking and improving operational metrics (e.g. SLA compliance, MTTI).
Familiarity with tools such as Postman, Jira, Freshdesk, DevRev or similar platforms.
Experienced technical leader with a track record of managing and coaching technical integration teams.
Data-driven with strong problem-solving skills focused on root cause analysis and operational improvements.
Effective at balancing technical depth and business impact, with capability to influence cross-functional stakeholders.