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Tier-1 employer, metro location, mid-level generalist technical role with broad skill demands.
Technical API, monitoring, and provisioning skills transfer across industries but banking context adds some bias.
Mandatory skills (Splunk, hands-on APIs) and regulated banking environment drive strict filters.
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Evaluate and resolve moderately complex business and technical problems with internet/intranet-based automated systems aligned to business needs.
Manage a portfolio of APIs, oversee customer onboarding processes, and act as the main point of contact for clients throughout onboarding.
Analyze and troubleshoot API issues, communicate with internal teams to resolve problems, and contribute to project budgets and plans with some independent judgment.
2+ years of Business Systems Data experience or equivalent demonstrated via work experience, training, military experience, or education.
Mandatory hands-on experience with APIs and use of monitoring tools such as SPLUNK.
Experience with provisioning certificates, CRM tools (e.g., Salesforce, Microsoft Dynamics 365, Zoho CRM), and customer access provisioning in various tools/environments (e.g., APIGEE, Active Directory).
Must be amenable to work in shifts.
Experienced in Agile Scrum working with cross-functional squads and technical teams on complex applications involving internet/intranet business systems.
Foundational and practical experience with AI technologies including AI POCs, AI-powered tools (e.g., Microsoft Copilot), and AI solution architectures involving data ingestion, prompt engineering, RAG, vector DBs, and model orchestration.
Strong client servicing skills handling high-value customers, coordinating end-to-end onboarding, and managing multiple priorities in a fast-paced environment.