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Tier-1 bank, metro Hyderabad, mid-level generalist role increases candidate density despite niche observability requirements.
Core observability and API skills are transferable, but banking governance and product knowledge increase domain specificity.
Explicit 4+ years requirement plus Splunk, API troubleshooting and observability mandates increase screening rigidity.
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Lead or participate in technology initiatives addressing simple to moderately complex business problems within technology business systems.
Provide senior-level L2 support for complex API ecosystems including troubleshooting, impact analysis, and remediation recommendation across business logic, infrastructure, and customer impact.
Coordinate communication between business and technology teams; manage project schedules, deliverables, release impact communications, and drive operational improvements via automation and process enhancements.
4+ years of Business Systems Data experience (via work experience, training, military service, or education).
3+ years experience troubleshooting complex API ecosystems including REST APIs, JSON, Swagger/OpenAPI with emphasis on latency, error analysis and end-to-end failure investigation.
3+ years experience in observability and monitoring tools, preferably with Splunk including dashboard building, query writing, and alert tuning.
Experience working 1+ year in Agile/Scrum environments collaborating with squads and managing issues without impacting sprint commitments.
Experienced in providing L2 support and troubleshooting for complex API-based products in matrixed technology environments involving product owners, engineering, and support teams.
Demonstrates strong product mindset focusing on API reliability, supportability, monitoring, documentation, customer experience, and operational readiness.
Skilled in analytical problem-solving, incident communication, root cause analysis, and driving durable operational improvements through automation and process discipline.