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Tier-1 brand, metro location, and mid-level generalist role increase competition.
HRIS and CRM skills transferable, but People & Culture domain knowledge increases sensitivity.
Explicit Salesforce/CRM requirement and 4–5 years data experience make shortlist moderately strict.
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Own the day-to-day design, maintenance, and support of case management and telephony solutions within the People & Culture platform to ensure efficient service delivery.
Collaborate closely with third-party vendors and internal stakeholders using Agile methodologies to gather, document, prioritize, and test system requirements and maintain solution integrity.
Analyze support tickets, manage incidents within SLA, deliver training, and drive continuous improvement in systems and processes related to CRM and telephony platforms.
Bachelor’s Degree in Economics, Business, Finance, Accounting or related field or equivalent experience.
Minimum 4-5 years of experience in Data Quality & integrity, with demonstrated ability in Salesforce or other SaaS CRM platforms.
Experience in customer management and collaboration preferably in shared services center, oil and gas, or multinational environment.
Work Experience Required: Minimum 4-5 years; Notice period: Not explicitly mentioned in the JD.
Experienced in translating business requirements into functional design with strong attention to detail and independent judgment.
Comfortable working within Agile frameworks and collaborating cross-functionally and with third-party vendors in a global shared services environment.
Skilled in customer management, prioritizing tasks, and driving improvements in case management and telephony technologies within a People & Culture services context.