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Mid-level Chennai role with metro location and mid-demand release specialization, moderate applicant density.
Skills transferable across industries but preference for ITIL/service management increases domain specificity.
Requires minimum three years and ITIL/service transition experience, creating moderate candidate filtering.
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Own the planning, scheduling, and execution of IT service releases ensuring all components are tested, approved, and aligned with business priorities.
Develop and manage contingency and rollback plans to mitigate operational risks during go-live periods.
Validate service readiness and acceptance by coordinating with stakeholders and monitoring operational performance post-release.
Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field.
Minimum 3 years experience in service transition and service delivery in a multi-site or global environment.
Strong skills in Release & Deployment management and Service Readiness & Acceptance plans.
Ability to travel as needed.
Experienced in ITIL-based IT service management and service excellence strategies.
Capable of engaging and collaborating effectively with mid-management and multiple business units to align IT services with business needs.
Skilled in managing multiple concurrent projects and driving continuous improvement initiatives through release-related KPIs and governance.