Back
Tier-1 employer, metro location, and a generalist delivery title drive high candidate competition.
Strong ITIL and service-delivery emphasis increases industry-specific hiring bias.
Explicit 7-10 years requirement with ITIL/service-delivery expectations enforces moderate shortlisting strictness.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Owns strategy formulation for escalation, change management, and cost management in service delivery.
Leads high-risk projects and cross-functional teams to ensure SLA delivery, vendor negotiation, and policy compliance.
Drives organizational growth through issue management, transformation optimization, and revenue opportunity identification.
Bachelor's degree or equivalent work experience in Computer Science, IT, Business Administration, or related discipline.
7-10 years of work experience preferably in ITIL/ITSM, business, or customer support.
Experience managing service delivery with responsibility for cost, escalation, and high-risk projects.
Work location: India; Shift: Full-time, no shift premium; Travel and relocation: Not explicitly mentioned in the JD.
Experienced in managing complex service delivery with accountability for SLA adherence and cross-functional leadership.
Proficient in strategy development for escalation, cost controls, and change management within IT or customer support environments.
Capable of independently resolving business issues and driving organizational initiatives with advanced subject matter expertise.