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Tier-1 brand and Mumbai metro increase applicant density, countered by HRIS specialization.
High — HRIS and Workday functional skills limit cross-industry transferability.
Moderate filters from required HRIS configuration, Tier2/3 support and stakeholder management.
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Support operations by managing Tier 2/3 triage, configuration, and defect resolution in technical analyst systems such as Workday, Paradox, HiredScore, and Phenom.
Develop and maintain standard operating procedures, training materials, and ensure compliance with data protection policies and legal standards.
Analyze exceptions, provide process improvement recommendations, produce testing evidence for releases, and conduct impact analysis for system changes affecting integrated platforms.
Proven experience supporting HR systems or IT operations, managing Tier 2/3 support independently.
Hands-on experience with ticketing tools like ServiceNow or Jira, and basic configuration in HR tools such as Workday and Paradox.
Experience in user support/helpdesk, incident and defect management, and stakeholder or vendor coordination.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in shared service organizations with strong process knowledge in HR systems or IT operations.
Operates with strong problem-solving and case management skills, capable of independently handling Tier 2/3 support and system configuration tasks.
Effective communicator who can engage multiple stakeholders, coordinate cross-functional efforts, and contribute to system and process improvements.