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Tier-1 brand and metro location increase competition, but senior niche networking reduces density.
Role requires Juniper-specific product experience, deep IP/MPLS networking and customer-service background, limiting transferability.
Explicit 8+ years requirement plus deep networking and customer-facing domain expertise enforces strict filters.
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Serve as the primary post-sales technical service liaison between Juniper and customers, managing service delivery, support cases, and escalation coordination.
Evaluate customer network performance, scalability, and security; provide proactive technical recommendations and risk mitigation to optimize network operations.
Coordinate with internal and external teams to ensure timely resolution, service alignment, project engagement, and continuous customer service improvement.
8+ years experience in designing, implementing, and troubleshooting Datacenter and IP/MPLS networks.
Bachelor's degree in Electrical/Electronic Engineering, Computer Science, or equivalent; MBA is advantageous.
Strong expertise in core IP networking (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6) and Layer2/3 protocols (VRRP, OSPF, BGP, Multicast, MPLS VPN).
Role is onsite at HPE office as specified; ITIL framework knowledge and network operations experience preferred.
Experienced in managing complex customer-facing roles involving post-sales support and service delivery in large enterprise or network provider environments.
Able to independently manage priorities in unstructured, technical environments with strong accountability for network performance and customer satisfaction.
Technically proficient with advanced networking technologies and comfortable collaborating across internal teams and external customers to resolve escalations and optimize network design.