Back
Tier-1 employer plus metro location increases applicant density but role requires technical networking skills.
Strong networking, Juniper product and TAC/services experience required, making cross-industry transferability limited.
Moderate due to required networking, Juniper/devops experience and managerial skills despite no explicit years stated.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Manage a team of engineers delivering defect/bug reports, customer product health reports, case reviews, RMAs, bugs, and remote consulting for Juniper products in routing, switching, security, and cloud domains.
Drive customer experience improvement through delivering outcomes, engaging with customers and global teams, and implementing continuous service quality enhancements.
Lead process improvements by collaborating with Juniper Engineering, managing in-house tool migrations/development projects, and leveraging automation to replace manual processes.
Experience managing teams in bug scrub operations, service delivery management, customer success, remote consulting, TAC support, or release management.
Strong background in Networking and Automation; experience in network support/services, DevOps, or Consulting services preferred.
Understanding of Juniper products is a plus but not mandatory.
Work location: Onsite primarily from HPE office (location not explicitly mentioned).
Experienced people manager used to leading technical teams with networking and product expertise, especially in Juniper product domains.
Operationally focused on customer advocacy, delivering measurable improvements in service quality and delivery times.
Proactive in cross-functional collaboration to enhance processes, tools, and customer experience through automation and innovation.