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Tier-1 brand, metro Bengaluru location, and generalist mid-level HR service-delivery role increase candidate competition.
Core HR operations skills transfer across industries, but financial-services compliance and processes increase domain specificity.
Explicit 4–6 years requirement, mandatory HR operations experience and advanced Excel in a regulated financial-services context.
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Lead end-to-end resolution of escalations and complex HR inquiries for India Coverage team, ensuring SLA adherence and quality outcomes.
Manage key HR processes like relocation, leave, workforce reduction, and exits with compliance and consistent employee experience.
Analyze HR service data to identify trends, root causes and implement process improvements and automation, reporting to leadership.
Bachelor's degree mandatory.
4–6 years experience in HR Operations, Service Delivery, or Shared Services required.
Advanced Microsoft Excel skills (pivots, lookups, formulas, data analysis) mandatory; Power BI familiarity is a plus.
Work Experience Required: 4–6 years relevant HR operations experience.
Experienced in managing high-priority, sensitive HR cases with strong stakeholder management including HR Business Partners and cross-functional teams.
Data-driven problem solver comfortable with large datasets, root cause analysis, and presenting actionable recommendations.
Capable of working in a high-volume, fast-paced environment, mentoring juniors, driving process improvements and AI/automation adoption.