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Senior, niche managed-services lead with metro location but specialized skills reduces candidate density.
Requires specific managed-services, ITSM, and enterprise AI platform experience, limiting cross-industry transferability.
12+ years requirement and mandatory Claude/ITSM skills and certifications make filters strict.
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Accountable for all services delivery under Support, Managed Services, and Consulting tracks for the Anthropic Claude Platform Managed Services engagement.
Lead and govern the transition from outgoing providers to business-as-usual (BAU) operations, executing a structured four-phase program timeline.
Own service level performance, hypercare support, knowledge transfer, and executive reporting dashboards throughout transition to steady state and ongoing operations.
Claude Certified Architect – Foundations (CCA-F) certification or commitment to obtain post-joining.
Proven experience leading large, multi-track managed services engagements with platform transitions from outgoing providers.
Strong knowledge of ITSM/ServiceNow service delivery models, incident/change/service-request management, and service level frameworks.
Work Experience Required: 12+ years relevant experience or equivalent combination of education and experience.
Experienced in structured transition/mobilization programs with RACI, transition charters, readiness assessments, and cutover planning.
Demonstrated ability to engage with executive stakeholders and chair governance forums and steering committees.
Familiarity with AI/GenAI platform operations (e.g., enterprise LLM platforms) to effectively govern Claude-based managed services.