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Metro location, common operations title, mid-level experience, and broad skills increase applicant density.
Role requires transport-specific, real-time operations experience and Telugu fluency, limiting cross-industry transferability.
Mandatory 3+ years operations experience, language fluency, and rotational shifts moderately restrict the candidate pool.
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Oversee live bus operations in Bangalore to ensure smooth, on-time service through real-time communication with drivers, hosts, and internal teams.
Manage and resolve operational issues using Salesforce tickets and coordinate across Operations, Customer Support, and Global teams for end-to-end issue resolution.
Handle crisis situations swiftly to minimize disruptions and escalate incidents to relevant stakeholders promptly.
Bachelor's degree required.
3+ years of hands-on experience in customer service, intercity travel operations, or a related field.
Ability to work 24/7 rotational shifts, including weekends, with schedule flexibility.
Fluency in Telugu and English; proficiency in Salesforce and basic Excel skills preferred.
Experienced in real-time, high-pressure operations environments with multi-tasking and crisis management capabilities.
Comfortable working in a fast-paced, dynamic start-up environment coordinating across multiple teams and stakeholders.
Strong communication skills with ability to engage drivers, hosts, and internal teams effectively, especially in the South Indian regional context.