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Senior (8+ years) operations lead role with domain specificity reduces applicant competition.
Requires claim adjudication and absence-platform domain expertise, limiting cross-industry transferability.
Explicit 8+ years plus mandatory claim adjudication and absence-platform expertise increases filter stringency.
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Own operational performance and ensure contractual standards are met or exceeded for assigned processes.
Lead process transitions, employee training, and mentoring to support smooth onboarding of new work and ensure SOP adherence.
Drive process improvements through root cause analysis, operational excellence initiatives, ad-hoc projects, and collaboration with onshore teams.
Graduate degree in BA, B.Com, or BCA with no gaps or failures in graduation.
Minimum 8 years of overall work experience.
Experience with claim adjudication specifically in LOA/FMLA required.
Advanced knowledge of MS Excel and strong domain expertise in related SOPs and procedures.
Experienced in managing multi-client level impacts and developing dashboards for proactive operations management.
Skilled in cross-functional collaboration including interaction with US counterparts and clients for process improvements and transitions.
Demonstrated ability to lead operational excellence efforts and handle complex projects within absence management domain.