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Tier-1 brand, hybrid remote model, and common senior QA role increase applicant competition.
IVR and CCaaS testing increases domain specificity, though core QA skills remain transferable.
Specific toolset (SOAPUI/ReadyAPI, IVR testing, SQL, scripting) but no explicit years requirement.
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Handle daily client change requests, version upgrades, capacity management, and system standardization activities (75% of role).
Perform product testing including functional, regression, integration, API, and IVR call flow testing (25%).
Design, execute test cases, validate API integrations using SOAP UI/ReadyAPI, test client portals, track defects, and validate backend data with basic SQL.
Experience with manual testing and API testing; knowledge of IVR testing required.
Familiarity with SOAP UI, ReadyAPI, or similar API testing tools.
Ability to write basic SQL queries for backend data validation.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in handling client change requests and system standardization in a CCaaS environment.
Proficient in API and IVR testing with practical skills in SOAP UI or ReadyAPI and basic SQL.
Capable of executing end-to-end testing including functional, regression, integration, and UI validations.