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Strong Tier-1 brand and metro location, but specialized ITSM/change management reduces generalist applicant competition.
ITIL and change-control expertise is transferable across enterprises, though banking compliance increases industry specificity.
Explicit 2+ years, mandatory ITIL/ServiceNow change-control skills, and audit/compliance requirements increase screening rigidity.
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Own end-to-end technology change management processes, including approval of high and critical technology changes and prevention of change-related escalations.
Lead initiatives for gap identification and remediation in change controls, manage Change Advisory Board (CAB) meetings, and drive stakeholder engagement for transparency in change processes.
Ensure accurate execution of change controls to reduce operational risk and maintain compliance with enterprise policies, while collaborating with ServiceNow engineering and business stakeholders.
2+ years of Systems Engineering experience or equivalent (work experience, training, military, education).
Experience with IT change approvals, change control execution, and ITIL frameworks.
Not explicitly mentioned in the JD: Specific degree requirement or location constraint.
Not explicitly mentioned in the JD: Notice period or onsite requirement.
Experienced in IT Service Management or Change Management within large regulated enterprises or financial services.
Proven capability to lead and manage Change Advisory Board (CAB) meetings involving senior management.
Strong understanding of operational risk controls, stakeholder communication, and technology change processes in a 24x7 high-pressure environment.