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Common junior PM title with broad IT support responsibilities increases applicant competition.
Project coordination and ticket-management skills transferable, but LOS/BFSI exposure creates moderate industry bias.
Explicit 2–3 year requirement and LOS/BFSI preference make filtering moderately strict.
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Manage and coordinate support and problem ticket lifecycle for Loan Origination System (LOS) solutions ensuring resolution within defined TAT/SLA timelines.
Oversee day-to-day operational activities including monitoring pending and ageing tickets, driving timely follow-ups, and escalating as needed.
Maintain operational reports and dashboards, identify recurring issues for root-cause analysis, and ensure proper documentation and stakeholder communication to support customer success.
2–3 years of IT experience, specifically in IT application support, project coordination, service delivery, or operations.
Experience with Loan Origination System (LOS) support or exposure to BFSI/financial technology solutions preferred.
Ability to work within defined TAT/SLA timelines and manage multiple stakeholders.
Work Experience Required: 2–3 years in relevant IT support/operations roles.
Experienced in IT application support or project coordination with focus on operational governance and continuous improvement.
Familiarity with LOS or BFSI domain to effectively manage loan origination system support tickets and related coordination.
Strong ownership of ticket resolution lifecycle and skilled in cross-team coordination with a focus on customer satisfaction and SLA adherence.