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Tier-1 bank, mid-level software title, and metro Hyderabad location increase applicant competition.
ServiceNow platform and ITSM expertise limit cross-industry transferability without platform-specific experience.
Requires explicit ServiceNow experience, certifications, and integration skills, making candidate filters highly selective.
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Lead design, engineering, and optimization of enterprise-grade ITSM solutions on the ServiceNow platform.
Oversee moderately complex initiatives including coding, testing, debugging, documentation, and upgrades within ServiceNow ITSM modules.
Provide technical leadership, resolve issues, guide junior staff, and collaborate with stakeholders to meet client needs and enhance ITSM processes.
4+ years of Software Engineering experience with strong ServiceNow development focus in ITSM modules.
Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
Hands-on expertise with Incident, Problem, Change, Request, Knowledge modules, Service Catalog, CMDB, Workflows, and Flow Designer.
Proficiency in JavaScript, Glide APIs, JSON, XML, and ServiceNow UI configuration; ServiceNow CSA and CAD certifications required; ITSM certification highly preferred.
Experienced in designing and implementing ITIL-aligned ITSM processes on ServiceNow within large-scale enterprise environments.
Strong technical leadership skills in ServiceNow platform administration, integrations (REST/SOAP APIs, IntegrationHub), and automation using Flow Designer and scripting.
Able to influence ITSM architecture and strategy, mentor developers, collaborate in Agile delivery, and drive ITSM transformation initiatives.