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Tier-1 brand, generalist security managed-services role, and broad skill requirements increase candidate competition.
Security managed-services skills transfer across industries but require MSSP/ITIL experience, producing moderate transferability.
Requires managed-security expertise, ITIL knowledge and complex incident handling but lacks explicit years or mandatory certifications.
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Own third-line support for complex security infrastructure in managed services, including incident resolution, root cause analysis, and SLA adherence.
Ensure proper configuration, installation, testing, and operation of client security infrastructure on-site.
Create knowledge articles, train junior team members, collaborate with automation teams, and manage projects to improve service delivery and processes.
Proven experience managing complex security infrastructure within a managed services environment.
Strong knowledge of IT engineering in medium to large ICT organizations and deep working knowledge of ITIL processes.
Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.
On-site workplace requirement.
Experienced in advanced technical troubleshooting and coaching junior team members within security managed services.
Skilled in planning and executing projects and process optimizations related to disaster recovery and service delivery enhancements.
Client-focused with excellent communication skills capable of working across diverse cultures and maintaining composure under pressure.