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Senior, metro role with known employer and vendor-management scope yields moderate applicant competition.
Requires deep finance operations and BPO/vendor governance experience, limiting cross-industry portability.
Explicit 12+ years requirement, mandatory finance/vendor governance skills and certifications create high filter rigidity.
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Own end-to-end performance governance and value realization for Global Finance Services including outsourced and captive finance processes (R2R, O2C, P2P).
Lead strategic vendor performance management and partnership with Genpact, ensuring delivery against SLAs, productivity, and transformation goals.
Develop insight-driven governance frameworks, translating performance data into actionable executive decisions and continuous service improvements.
12+ years of experience in Finance operations, GBS/GCC, or outsourced service delivery.
Proven experience managing strategic BPO/vendor relationships and vendor contract governance.
Strong knowledge of Finance processes: Record to Report, Procure to Pay, Order to Cash, FP&A.
Work Experience Required: 12+ years
Experienced leader capable of managing large-scale single-vendor global delivery models and driving finance transformation initiatives.
Skilled in performance & service management with a track record of delivering commercial and productivity outcomes beyond contract terms.
Strong stakeholder and executive engagement skills with ability to translate complex operational data into strategic business insights.