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Tier-1 brand and metro increase applicants, but seniority and niche Salesforce expertise reduces density.
Highly specific Salesforce platform, identity, and enterprise integration expertise limits cross-industry transferability.
Explicit 14+ years, mandatory Salesforce platform and leadership experience indicate strict filtering.
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Lead and scale the Success Architect team supporting Salesforce’s largest global enterprise customers through complex technical engagements.
Develop strategy, programs, and operational cadences to ensure high-quality deployment, integration, and continuous value realization of Salesforce products.
Directly influence customer health, retention, and expansion by modeling best practices and managing technical escalations in identity, AI, automation, and platform extensibility domains.
Bachelor’s degree in Computer Science, Software Engineering, Business, or related field.
14+ years of relevant experience in Enterprise Architecture, Technology Consulting, Customer Success, or Technical/Solutions Architecture.
Proven experience leading technical customer-facing teams in enterprise software with responsibility for engagement deliverables and executive alignment.
Hands-on experience with Salesforce platform including APIs, extensibility, integration ecosystem; strong familiarity with identity management (SAML, SSO, SCIM), eDiscovery, DLP, and SaaS integrations.
Experienced leader of globally distributed technical teams, capable of developing talent across cultures and time zones while maintaining technical excellence.
Skilled at navigating and resolving complex, large-scale enterprise customer challenges and engaging C-level stakeholders.
Strategic thinker with a track record of driving change and delivering against KPIs in customer-facing technical organizations.