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Senior, niche payments-operations role requiring specialist payments/regulatory experience limits applicant pool.
Specialist payments, settlements, and regulator-focused requirements limit cross-industry transferability.
Explicit 10–15 years and mandatory payments and regulatory experience make filters stringent.
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Own end-to-end merchant onboarding lifecycle including KYC/KYB and maintain KPIs like activation rate and onboarding TAT.
Drive settlements and reconciliation processes ensuring high accuracy, timely break resolution, and adherence to SLAs across payment partners.
Lead operational risk, delinquency management, grievance redressal, partner relationships, and build scalable automated systems across payments operations.
10–15 years in operations with at least 3–4 years leading operations teams in payments (payment aggregator, gateway, or fintech).
Expertise in settlement and reconciliation processes with proven KPI ownership and control design.
Hands-on experience managing payment aggregator and gateway relationships; knowledge of RBI PA/PG guidelines and compliance in payments environment.
Graduation from a reputed institute.
Experienced leader able to build and scale automated payments operations systems focusing on onboarding, settlements, support, and compliance.
Strong capability to partner with product and engineering teams to translate operational needs into automation and tooling.
Skilled in managing partner and regulatory relationships with a structured, metrics-driven operating style suitable for regulated, fast-scaling environments.