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Medium—common support role with mid-level experience requirement and moderate employer brand visibility.
High—requires specific Blue Yonder product and supply-chain planning expertise, limiting cross-industry transferability.
High—explicit years requirement plus mandatory product experience, PL/SQL skills and certification needs.
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Provide technical and non-technical support for Blue Yonder Demand, Fulfillment, and Supply Planning solutions mainly in Retail and Manufacturing sectors.
Own root cause analysis and permanent resolution of customer issues adhering to SLA severity levels; support rollouts, change requests, and enhancements.
Act as single point of contact for designated customer solutions; collaborate with solution/technical architects during solution design and stabilization phases.
Bachelor’s degree required.
2 to 3 years experience in product support or implementation support, specifically with Demand & Fulfillment products.
Technical skills include PL/SQL, RDBMS, familiarity with Blue Yonder product suite, and understanding of related Supply Chain Planning software like SAP-IBP/APO, o9, Kinaxis, or Relex.
Work Experience Required: 2 to 3 years in relevant product support; Notice Period: Not explicitly mentioned in the JD.
Experienced in cross-functional collaboration with development, consulting, and support teams especially in supply chain planning contexts.
Strong analytical and problem-solving skills with ability to conduct root cause analysis and propose thoughtful solutions.
Capable of managing end-to-end support lifecycle including solution design input, stabilization, and enhancements for enterprise customer environments.