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Moderate competition due to mid-level generalist role and metro location, tempered by niche Blue Yonder product expertise.
High because role requires product-specific Blue Yonder and supply-chain domain expertise limiting transferability.
Explicit 4–6 years, mandatory product certifications, and product-specific experience increase filter strictness.
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Support Blue Yonder Planning solutions in Demand, Fulfillment, and Supply Planning across Retail and Manufacturing sectors.
Own end-to-end issue analysis, root cause identification, and resolution within SLA guidelines for customer cases.
Act as the primary contact for customers, collaborate with Solution/Technical architects during design and deployment phases, and drive system stabilization and enhancements.
Bachelor’s degree required.
4 to 6 years of experience in Product Support or Implementation Support.
Hands-on experience with Blue Yonder Demand and Fulfillment products for multiple customers.
Experience with PL/SQL, RDBMS, and familiarity with cloud architecture (MS Azure) and comparable Supply Chain Planning software like SAP-IBP/APO, o9, Kinaxis, or Relex.
Strong analytical and problem-solving skills with ability to perform root cause analysis and propose thoughtful solutions.
Experience working cross-functionally with product development, consulting, and support teams in supply chain software environments.
Able to represent product vision and technical roadmap internally and to strategic customers while managing multiple customer requests and KPIs.