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Tier-1 brand, metro location, and generalist operations title, but Mandarin requirement narrows candidate pool.
Fraud operations skills transfer across payments, ecommerce, and fintech, though Mandarin requirement limits industry portability.
Mandatory high fluency Mandarin plus fraud judgement and data use skills impose moderate candidate filters.
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Conduct account investigations to identify various fraud types including fraudulent merchants, card testing, and account takeover.
Make account-level risk assessments and support fraud detection strategies balancing fraud loss and customer experience.
Contribute to root cause analysis and participate in periodic business reviews to improve fraud prevention processes.
High professional fluency in Mandarin and English.
Some experience in fraud analysis, investigations, or fraud operations.
Experience using data to make assessments and judgments.
Willingness to work periodic weekend shifts with weekday off; shift timings during daytime hours.
Experience specifically in e-commerce, payments, or fintech fraud including digital/card-not-present fraud mitigation.
Familiarity with fraud schemes, prevention methods, and detection tools.
Comfortable working with queued tasks and in a high growth technology environment.